Terms and Conditions

Agreements:

This invoice is subject to the following terms and conditions, and by acceptance of this invoice and its preceding order acknowledgment, the buyer agrees that the payment terms, freight, and pricing are correct as listed.

  • If any of the information contained on this invoice is incorrect, you should notify your Anova Microsystems, Inc. sales representative immediately after receipt of invoice (same day).
  • This agreement shall be construed under and governed by the laws of the state of California.
  • All merchandise was carefully inspected and left our premises in good condition. Any claims for damages in transit must be made against the delivering carrier. Inspect all merchandise immediately upon receiving. In event of damage, show proof of claim with carrier to receive replacement products;
  • All claims for defects or shortages must be made within five days of receipt of goods with proof of purchase.

 


Returns and Refunds:

Thirty (30) day money back guarantee is subject to the following terms and conditions:

  • All returns are subject to a twenty (20%) percent restocking fee.
  • Merchandise returned has to be in its original, undamaged condition with all books, manuals, licences, etc. to receive credit.
  • To receive a refund, returned merchandise must be received in our premises within Thirty (30) days of original invoice date.
  • Shipping and handling charges, opened software, and used printers are not refundable.
  • Memory and CPU's will be refunded at original price or new price whichever is lower less the restocking fee.
  • All merchandise returned must be accompanied by an RMA# (Return Merchandise Authorization Number) and posted legibly on the outside of the package returned to prevent rejection and incurring additional costs and delays. Items must be shipped to Anova Microsystems, Inc. (Freight Prepaid and Insured in proper DOT approved packaging). Anova Microsystems,Inc. will not pay or refund these freight charges. Anova Microsystems, Inc. will reject any merchandise without a visible RMA# posted or with a postage/freight due.
  • Customer(s) can obtain an RMA# from your sales representative at (408) 941-1888.
  • No returns for credit after Thirty (30) days from purchase date

 


Limited Warranty and Liability:

Anova Microsystems, Inc. warrants that (A) the hardware will perform substantially in accordance with accompanying written materials for a period of Thirty (30) days from the date of receipt. Any implied warranties on the hardware are limited to Thirty (30) days. Said warranty also includes a One (1) year warranty on computer system(s), or other warranty specified on the face of the invoice, which includes Hard Disks, Modems, Tape back-ups, CD-Roms. This warranty does not cover any incompatibilities due to user's added hardware, software, lack of technical expertise or any other related system configuration or product(s). Anova Microsystems, Inc's, entire liability and your exclusive remedy shall be, at Anova Microsystems, Inc's option, either

  • (A) return of the price paid or
  • (B) repair or replacement of the software and/or hardware that does not meet Anova Microsystems, Inc. limited warranty and which is returned to Anova Microsystems, Inc. with a copy of your receipt and RMA#.

This Limited Warranty does not cover any damage caused by negligence, static & electric shock, non-authorized modifications, accident, abuse, lack of technical expertise or parts being installed without prior written permission from Anova Microsystems, Inc. Any replacement software and/or hardware will be warranted by the software and/or hardware producer for the remainder of the original warranty period or thirty (30) days, whichever is longer.

  • No returns will be accepted without Return Merchandise Authorization Number (RMA).
  • Anova Microsystems, Inc. disclaims all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to the software and the accompanying written material.